Archway Health Launches User Experience Enhancements to Carelink

We are proud to introduce design enhancements of our proprietary patient tracking tool, Archway Carelink, a software platform part of our bundled payment management suite. The updates and enhancements reflect specific client feedback and address elements specifically requested. We are committed to continuously improving our platform to make sure that our clients have the best tools and resources to succeed in bundled payments. The design updates were made in collaboration with a leading user experience firm, UXL.

With this redesign, we developed an interactive, comprehensive dashboard for patient monitoring. It includes a streamlined episode list and an episode record, which tracks patients throughout the care journey.

New Dashboard

The new Carelink platform includes changes to the tactical dashboard  made based on users’ feedback; the original text-only dashboard was updated for usability to better engage program managers and nurses monitoring patients at facilities, and make it easier for them to use the platform and glean insights.

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Episode List

In this update, we also streamlined the episode list, a key part of our tracking tool. Now, it extracts the most relevant data and organizes it in a clear and digestible hierarchy of information. This allows the users to more easily search, filter and parse patient data, and ultimately, more efficiently monitor patient information.

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Patient Updates via Text  

We added new features to our messaging capabilities via text in this update to help maintain patient communication. Now, Carelink will ask patients to numerically rank how they are feeling. In the event that the patient is not feeling well, Carelink will automatically respond with information to contact their care coordinator. With this update, care coordinators can keep a better eye on patients at home and help avoid any adverse outcomes. 

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Visual Redesign

All of our redesign efforts were made with the user in mind. Our goal is always to make our platform easier and more desirable to use. Based on user interviews and feedback, we developed a final product that simplifies usability, improves efficacy, and has a strong visual direction for this application and all on-going advancements.

At Archway, our patient tracking tools are a key component that contributes to our service of ensuring success for providers in bundled payments. We believe these tactical and user-friendly updates to our platform will improve the experience of both the provider, and the patients their care for. And, as always, please let us know any feedback on the platform.