Clinical Care Coordinator

Archway Health is seeking to augment its care management team.

Archway Health’s mission is to fix healthcare through payment reform.  Archway is a national leader in developing and implementing value-based care programs in partnership with providers, employers and payers across the country.  We do this through a mix of great people who are passionate about improving healthcare, sophisticated data analytics tools that drive our unique insights, and easy to use software designed to help patients get better as quickly and safely as possible.   We work with specialty providers in all types of clinical areas – oncology, orthopedics, cardiology, pulmonology, obstetrics, hospital care, and post-acute care – all of whom are experiencing real success with improving outcomes and the patient experience while also dramatically reducing healthcare costs. This role reports to the VP, Care Management.


  • Assists with the coordination of care between healthcare providers to ensure patients receive the right care, at the right place and at the right time;

  • Augments established relationships with our provider customers, which include specialty physician groups, hospitals & health systems;

  • Helps our provider partners deliver increased value by improving quality and outcomes for patients while reducing the cost of care;

  • Tracks health data and communicates with patients to support them and improve overall health outcomes;

  • Collaborates with members of the patient’s care team to integrate care;

  • Documents and tracks patients in databases;

  • Maintains accurate and appropriate documentation of patient contact, referrals made and services provided;

  • Communicates effectively to ensure the goals for the individual and program are achieved;

  • Solves patient and provider problems in collaboration with the full Archway team;

  • Offers input to Archway’s data analytics and patient tracking software tools to monitor progress and improve the care delivery process;

  • Identify opportunities to meaningfully improve processes, quality, outcomes and reduce costs;

  • Demonstrates measurable and consistent results in improving value;

  • Interacts directly with administrative and clinical personnel in our customer organizations;

  • Helps maintain our business by building great customer relationships;

  • Work within the Archway Account Management, Analytics, and Technology teams to continuously improve our tools and services;

  • Acts as a team player on the Archway team.


  • 1-3 years experience working with healthcare providers as a Medical Assistant;

  • Medical Assistant Certification preferred;

  • Experience in orthopedics, cardiology or in a hospital setting preferred;

  • Associate Degree preferred;

  • A passion for improving health care for patients, providers, & purchasers;

  • Excellent data entry skills;

  • Experience working with technology and software tools;

  • Strong communication and organizational skills with the ability to work independently

  • A great team player

  • Willingness to travel up to 20%

Reports to the VP, Care Management


Archway Health offers an open, collaborative work environment in Watertown. We have regular team events, training programs and generous benefits that include medical, dental, vision coverage, a 401(k) with match and a generous vacation policy.

Archway Health is a diverse organization and an Equal Opportunity Employer.

Physical Requirements

Position requires the ability to travel up to 20% of the time as well as work under normal office conditions where the individual will walk, stand, stoop, sit, manipulate/adjust items, and keyboard on a regular basis. Must be able to analyze/synthesize data and communicate issues, findings, processes, solutions and ideas in a clear, concise, technically-proficient and consultative, patient-centric manner.

To Apply: Send Cover Letter and Resumes to